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Frequently asked questions

What should I expect during my first massage therapy visit?

You will be required to fill out a Client Intake Form and sign a HIPAA Acknowledgment form. Afterward, the therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and determine if massage is appropriate for you.

What is included in the session time?

A session consists of massage, time for you to dress and undress, and time to communicate with the therapist to make your massage truly customized. This is done to ensure every massage session you receive from Serenity Massage meets or exceeds your expectations.

Do I have to be completely undressed?

You should undress to the level you are comfortable with. For a full-body massage, most get completely undressed. However, if you will be more comfortable during the session by leaving your underwear on, that is fine. The therapist will work around the clothes you left on as best as they can. If removing all your clothes makes you too nervous and unable to relax, then you are not getting the optimal benefit from the session. Your massage therapist will step out of the room to give you privacy to undress and get comfortable on the table.

Do I have to cover myself with a sheet or towel for Nuru Massage?

In the Bronx draping is mandatory – it’s the law. Once you are undressed and on the table under the drape, the therapist will only uncover the part of your body being worked on. The genitals and breasts (women and men) will not be uncovered. If the therapist is going to work on a woman’s abdomen, a second sheet will be used to cover the breasts so the main sheet can be moved to expose the abdomen.

What do I do during a Body rubs treatment?

Make yourself comfortable. If your therapist wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your massage, and whatever feels natural to you is the best way to relax.

Can I talk during my session?

The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. Many therapists discourage talking in hopes that you will relax, let your mind float free, and enter a state of massage bliss. In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation.

How long will a massage treatment last?

All massage treatments begin and end on time. You are more than welcome to arrive 10 minutes early for your session to allow time to get on the table without interfering with your scheduled time. 30-Minute Massage: Half-hour appointments only allow time for a partial massage session, such as neck and shoulders, back or legs, and feet. 60-Minute, 90-Minute & 120-Minute Massages: The average full-body massage treatment lasts approximately one hour or longer if you choose. Many people prefer a 60-120 minute session for optimal relaxation. Always allow relaxation time before and after the session.

Will the massage hurt?

This depends on the type of massage and the depth of the strokes. A light, relaxing massage that does not probe very deep into the muscles, should not hurt. With that being said, there is a ‘feels good’ hurt and an ‘ouch, stop it’s hurt. A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range.

When should I not get a massage?

There are a few conditions that would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That’s it. There are many other conditions in which your therapist may need to adapt his/her techniques (i.e., arthritis or osteoporosis) or avoid an area completely (i.e., cuts or burns). With some conditions, it is a good idea to get approval from your physician before you receive a massage (cancer, certain heart conditions, pregnancy). This does not mean you cannot get a massage. But it’s always better to be cautious. How many sessions will I need? Honestly, it’s hard to say. Every person is unique and every condition is unique to each person. It may take one session or it may take several. You and your therapist will be able to talk more specifically about this after your first session and he/she has had a chance to evaluate your body’s tissues.

How will I feel after my massage treatment?

Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase in energy, heightened awareness, and increased productivity which can last for days. If you received a deep massage, you may be slightly sore the next day – much like a good workout at the gym. Sometimes a hot shower or a soak in the tub can ease this soreness. After your session, you should increase your water intake. Just a glass or two more than normal is usually fine. This helps keep your body’s tissues hydrated and healthy.